Conflict Management: Concept and Process

Course Description

In the modern business environment, it is very important to build long-term relationships with the people we interact every day. However, many of such relationships break down due to ineffective conflict management.

Conflict is part of our daily life and we cannot ignore it completely. In order to accomplish our business goal, we must face it. Conflict management is a complex process. If we do not manage it systematically and with proper care, it can lead to finger-pointing, anger, frustration, and bitterness. It also can damage a long-term friendship, shatters morale, create enemies, and can give a lot of negative energy.

So, in this short and precise course, we will focus on how to manage conflict effectively highlighting specifically on how to identify, map, plan and take measures to resolve conflict. Learners will also learn about which conflict is good and which is bad so that they can determine where to put their efforts and energy.

Conflict Management Course Benefits

• 11 complete lessons within an hour.
• Quizzes to assess learning from the course.
• Option to discuss problems on the lessons through the course forum.
• Certificate of achievement issued with the affiliation of HRDI and Skill Jobs Jointly.

GoEdu Learner’s Manual

Course Forum